Dear BRONX Cult,
We sincerely hope that you and your family are safe and healthy, wherever you are in the world.
Like you, we are also taking our responsibility to flatten the curve of Covid-19. The health and safety of our customers, partners and employees is our top priority at the moment. Therefore we closed our brandstore in Amsterdam, and we are taking the necessary precautionary measures at our headquarters.
In these difficult times we are dedicated to give you even more confidence and happiness. Our team will continue to support your service needs. Our online store will stay open. We will keep inspiring you with extra content. And we keep evaluating in which way we can support the retail. Together we will keep creating happiness. Together we will get through this.
We are constantly following the latest news and guidelines. Also our partners are taken all measures to ensure the safety of their customers and employees. Because of these measures there are some changes concerning deliveries. You can read everything about it below.
Take care of your loved ones and yourself. Stay safe!
WE STILL DELIVER YOUR PACKAGE , WITH DISTANCE
Delivery of your order is still possible in most cases. When your store is closed and the order cannot be received, please contact customer service at firstname.lastname@example.org to change the address.
Keep 1.5 meters distance!
In most countries where the virus has appeared, the local government has introduced strict controls to prevent (further) spread of the disease. This has consequences for shipments to and from these countries or regions. Border controls sometimes cause long traffic jams, which can delay a shipment. In some areas, delivery and storage services of all carriers are even suspended indefinitely. Please check below the latest updates from each carrier.
The virus cannot normally spread via parcels and pallets, but the carrier and ServicePoint employee are extra alert to all hygiene measures. The delivery service itself signs for shipments that require a signature. This is done in front of the recipient. Stay informed of current developments regarding deliveries by DHL.
Shipment of goods remains possible. Cross-border services are available throughout the entire European network as borders for the transportation of goods are open. While all international linehauls are fully operational, there may be some delays. Signature process: Obtaining of signatures cannot be guaranteed across Europe for the time being. Country-specific regulations are in place. However, the full name of the recipient as well as date and time of delivery will always be provided. If you want to know if your country and your postcode are still delivered, click here for details.
For questions you can always contact our customer service team. Mail to cs@bronxshoes or call 0416-562667.
With love from BRONX !